H.R.3695 - Social Security Access Act (119th Congress)
Summary
H.R.3695, the Social Security Access Act, aims to ensure that individuals can access Social Security Administration (SSA) services through multiple channels: telephone, internet portal, and in-person visits. The bill mandates the Commissioner of Social Security to provide these options for individuals seeking services, submitting information, or applying for benefits under titles II or XVI of the Social Security Act.
The Act also includes specific requirements for the telephone service, such as availability in multiple languages and security safeguards. It requires reports to Congress on the implementation and effectiveness of these service channels.
This bill seeks to improve accessibility and customer service for individuals interacting with the Social Security Administration.
Expected Effects
The enactment of H.R.3695 would likely lead to improved access to Social Security services for a broader range of individuals, particularly those who may face barriers in accessing services through a single channel.
It will also increase the workload and resource demands on the Social Security Administration to maintain and improve these multiple service channels. The required reports will provide oversight and accountability regarding the implementation and effectiveness of the Act.
Ultimately, this could result in more efficient and user-friendly interactions with the SSA for beneficiaries and applicants.
Potential Benefits
- Enhanced accessibility for individuals with varying technological skills and preferences.
- Improved customer service through multiple channels, reducing wait times and frustration.
- Greater convenience for beneficiaries to manage their accounts and access information.
- Increased transparency and accountability through required reports to Congress.
- Potential for more equitable access to benefits for underserved populations.
Potential Disadvantages
- Increased administrative costs for the Social Security Administration to maintain multiple service channels.
- Potential for increased wait times in certain channels due to increased demand.
- Risk of security breaches and identity theft through telephone and online channels.
- Complexity in coordinating information across different service channels.
- Possible delays in implementation due to technological and logistical challenges.
Constitutional Alignment
The bill appears to align with the general welfare clause of the Constitution, as it aims to improve access to Social Security benefits, thereby promoting the well-being of citizens. The Constitution does not explicitly address the specific modalities of service delivery by government agencies.
However, Congress's authority to legislate in this area is derived from its power to "make all Laws which shall be necessary and proper for carrying into Execution the foregoing Powers, and all other Powers vested by this Constitution in the Government of the United States, or in any Department or Officer thereof" (Article I, Section 8, Clause 18).
The bill does not appear to infringe upon any specific constitutional rights or limitations.
Impact Assessment: Things You Care About ⓘ
This action has been evaluated across 19 key areas that matter to you. Scores range from 1 (highly disadvantageous) to 5 (highly beneficial).